RETURN & REFUND POLICY

Returns

What is your return policy?

We guarantee hassle-free, no-questions-asked returns. You simply need to initiate your return within 30 days of receiving your order.

How do I initiate a return?

Just send us an email to bemyhobby@gmail.com indicating your desire to return the item(s), and we'll provide you with the return address.

What if the item has been used?

All returned items must be in perfect resalable condition, as we don't resell opened products. If the returned item is deemed not to be in resalable condition (e.g., writing on packaging, opened diamond bags, pasted diamonds, etc.), we reserve the right to refuse a refund.

When will I receive my refund?

Your refund will be issued back to your original payment method as soon as your return is inspected and processed - typically within 48 business hours of receipt.

Where will you refund my money?

Refunds will always be returned to your original payment method

Who pays the shipping return fees?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed.

Are there restocking fees?

No.

Сustom paint-by-numbers and custom diamond paintings are non-refundable

Cancellation & Order Edits

What is your cancellation policy?

Orders can typically be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated, and the cancellation window is extremely short (around 24 hours). If your order is past its cancellation period, you must initiate a return.

Can I add items to an existing order?

Unfortunately, our system doesn't support order edits. To make changes, you must contact us to cancel the existing order if possible and then place a new order.

With that being said, when addressing the issue to our customer support by email bemyhobby@gmail.com. Please kindly provide some pictures of the item that caused you to look up ‘Return & Refund’ policy.

Rest assured, we’ll work our best to make you happy either way.